Store Policies & FAQ’s

Over the years I’ve had so many questions posed to me that I can’t really recall all of them.  Here’s a brief write up of most things I think you need to know.

Roawenwood :: 13 years!

My mssgs do get capped, I get them in my email so most of the time I won’t miss them. If you’re leaving me a message about the store or a rental… please please leave me something more than… “hi.” I will answer every IM I get as soon as I am able but it is much easier if you leave me an idea of what you need. Notecards are my friend… if I don’t respond please contact me again… it probably wasn’t on purpose.

The ONLY residents associated with business dealings within the Roawenwood store group are:

Searlait Nitschke: Owner/Creator
Roawen Woodsheart
Roawenwood (Resident)

Anyone else claiming to be a part of the staff @ Roawenwood is fraudulent.

Gacha

Gacha is completely random. It is a game of chance. I can’t guarentee you will receive a rare or ultra-rare item no matter how much money you plug into the machine. I can’t generally in good conscious give out rares/ultra-rares if you did not win them fairly. It would not be fair to the folks who have.

In the case of undelivered items transaction history and a SCREENSHOT of the chat text is required if you expect to get that item. I _WILL NOT_ accept copy/pasted text from the chat window as proof of your purchase. Only no transfer versions of rares will be given out in these instances.

Please be patient, Gacha events can be incredibly laggy and it may take a bit for the purchases to register.

I will not support third part transactions, purchasing from yard sales or marketplace extras that people sell after receiving them is at your own risk.

Gacha Trade In:

….. at the moment see me and we’ll talk about it …..

Sales & Discounts – How the Vendor Calculates Them

My in world store has a 30% discount on products for group members for products over 3k L’s

If I have applied a greater discount, for example 50% off, the vendor system calculates and takes into account the greater discount value when a person purchases the item.

The vendor system in this instance will apply the 50% discount from the full purchase price, not the group discounted price. It calculates for the greatest amount that you will save, it will not give you a 50% discount on top of the 30% group discount.

Discounts do not stack, it chooses the one that will save you the most money and then applies it.

Purchases & Redelivery:

If it is a no copy type of item I don’t generally redeliver if there’s an issue.  This is a case by case basis.  Almost none of my product is no copy any longer so you should be able to get it back through a redelivery terminal at the landing.

There are redelivery terminals at the landing for the main store, and if you click a vendor the redelivery option also becomes available through the menu.

If you didn’t get it upon purchase, if you declined it by mistake but the transaction went through… you should be able to get your item no problem.

If you are having issues please send me a NC with the transaction history on it so I can look it up to verify.  In most cases I’ll try to have the vendor system redeliver it, if that doesn’t work I will manually

Special sales such as 25L Tuesday use a different vendor and do not have a redelivery option.

Refunds

Since most of my items are no transfer there aren’t refunds for most product due to the nature of SL permissions.

If it’s no copy then it will be based on a case by case basis. In the event of gacha goof ups see the sections pertaining to them.

Would you consider some custom work, or doing ___insert idea here___.

I love new ideas.  I love feedback, even the bad because it helps me see things from a different perspective than my own.

If you have ideas or something you’d like seen or done… drop me a line.  I don’t mind in the least, will listen if I have the time but won’t make a promise probably on if or when I might take you up on it.  I do things as they come or when I can.

For this reason I don’t do custom jobs for the most part, I might take something you like and consider doing it but I don’t ‘hire’ my time out.  I just don’t have any time to be giving out anymore really. Way too busy.

Can I Blog for You?

https://roawenwood.com/bloggers/

I am one of the few who does not mind a blogger approaching me. In fact I prefer it.

When I approach bloggers bad things happen, if you like my stuff and want to apply or be considered to be sent occasional review copies consider signing up.

I’ll look over your blog, and we can talk.

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